In order to provide our services to the customer and to provide a more personalised shopping experience, we need to collect certain information from you.
What information do we collect? How do we use it?
When you order, we ask for your name, email address, delivery address, credit or debit card number, expiry date and start date/issue no if applicable. This allows us to process and fulfil your orders and to notify you of your order status.
We also ask for your telephone number which enables us to contact you urgently if thereis a problem with your order. For some deliveries this number may be given to our couriers to allow them to contact you to ensure delivery is made.
When you enter a contest or other promotional feature, we may ask for your name, address and email address so that we can administer the contest and notify winners.
We may also use the information we collect to occassionally notify you of site updates and new prices both by Royal Mail and e-mail if you have opted in. If you would rather not receive this information, please select those options under the "Your Account" section of the website.
How do we protect your personal information?
We understand that you're concerned about the security and privacy of online transactions. Nowadays, there’s so much coverage of online fraud and identity theft that we realize we have to earn your trust on a daily basis.
What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable you to store items in your shopping basket. Most web browsers automatically accept cookies, but you can usually prevent your browser from doing so. Cookies are required to be enabled for the ordering process to work.
Find out more about our COOKies policy here: https://www.semola.co.uk/use-of-cookies/
Do you disclose my details to outside parties?
Semola does not sell, trade or rent your personal information to others. We may, however, provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors and affiliates. These statistics will include no personally identifiable information.